FitzAlan Limited Lifetime Warranty for the United States & Canada
A FitzAlan reel is built to be fished for a lifetime.
FitzAlan warrants every reel against manufacturer's defects for the lifetime of the original purchaser. This coverage includes the frame, spool, drag assembly, bearings, springs, pawls, sealing components, and all structural parts.
This warranty does not cover normal wear and tear. Wear includes drag washer wear, drag performance degradation over time, anodized finish wear, line burns, audible click wear, bearing wear from accumulated use, and cosmetic dings or scratches. This warranty also does not cover damage caused by misuse, abuse, accident, neglect, alterations, or unauthorized repair.
This warranty applies only to FitzAlan reels purchased from FitzAlan directly or from an authorized FitzAlan dealer, and is valid for the original purchaser only. This warranty is limited to replacement of the product, at FitzAlan's discretion. Discontinued models may be replaced with a current model of equal or greater value. Return shipping instructions will be provided after submitting a warranty claim.
Proof of Purchase
Proof of purchase must be included with any warranty claim. Acceptable proof includes your invoice from fitzalan.com or your receipt from an authorized FitzAlan dealer.
Unauthorized Dealer Alert
FitzAlan reels are sold through FitzAlan directly and through a network of authorized fly fishing retailers. A list of authorized FitzAlan dealers is available at fitzalan.com/dealers.
If you order FitzAlan online, purchase through fitzalan.com or through a website listed as an authorized FitzAlan dealer. FitzAlan takes care to ensure that authorized dealers offer the products and service the brand stands for. Unauthorized sites may sell counterfeit or grey-market product, and FitzAlan cannot guarantee the quality those channels provide. FitzAlan reels purchased from unauthorized sellers are not eligible for warranty service.
Submit a Warranty Claim
Contact FitzAlan with your name, a description of the issue, photos of the reel, and proof of purchase.