Frequently asked questions
To be eligible for a refund or exchange, you must meet the following conditions:
- Return the product within thirty (30) days from the delivery date in original condition and packaging. After 30 days, we will no longer accept returns or exchanges.
- Use a pre-paid return label. Contact us and we will email you one.
Yes, we ship to many countries. Contact us if you are purchasing from outside the US.
At FitzAlan, we are dedicated to helping our customers have great fly fishing experiences around the world.
We offer a 60-day money-back guarantee on your first reel purchase.
Produced in small batches, our Vernly Series reels are machined from T6061 aluminum with a fully sealed carbon fiber drag system.
We've field tested our reels with guides all over the world – from Montana to England to Hokkaido to the Bahamas.
Many fly fishing brands are now owned by private equity. FitzAlan is independent. We only optimize for our customers and the planet they live on.
Match the reel to your rod's line weight. A 3/4 reel pairs best with a 3 or 4 weight rod. A 5/6 reel pairs best with a 5 or 6 weight rod. Still not sure? Tell us your rod and we will help you choose.
Yes, you can find them here.
Yes, it's possible to change the direction of the one-way bearing. Contact us if you need help.
The Vernly Series is machined from T6061 aluminum and anodized for corrosion resistance. The drag system is fully sealed, which keeps saltwater out of the internals even after repeated exposure. Rinse it with fresh water after every saltwater outing, let it dry completely, and this reel will outlast cheaper alternatives. We field tested it on Bahamian flats to verify that.
Return it unused within 30 days for a full refund or exchange. Contact us to initiate a return.
Contact us directly. We are a small team and we handle every issue personally. If there is a manufacturing defect within the first two years, we will fix it or replace the reel at no charge. Beyond that, reach out anyway. We will always do our best to help. Our goal is to have you as a customer for life.
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